Privacy Policy
Last updated: 29/09/2026
Samantha Atherton Naturopathy (“I”, “me”, “my” or “Samantha Atherton Naturopathy”) respects your privacy and is committed to protecting your personal information.
Samantha Atherton Naturopathy is an online naturopathy business based in South Australia, Australia. This Privacy Policy explains how I collect, use, store and manage your personal information, including health information, in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. What personal information I collect
Depending on how you interact with Samantha Atherton Naturopathy and my services, I may collect:
- your name and contact details, including your email address and phone number;
- your date of birth and other identifying information;
- health and medical information relevant to your consultation;
- information about your symptoms, health history, lifestyle and wellbeing;
- information about medications, supplements and other treatments;
- consultation notes and other information provided during your care;
- appointment and booking information; and
- payment and transaction information where applicable.
Health information is considered sensitive information under Australian privacy law. I only collect health information that is reasonably necessary for providing naturopathy services and managing your care.
2. How I collect your information
I may collect personal information directly from you when you:
- book or attend an online naturopathy consultation;
- complete a health or intake questionnaire;
- contact me through the contact form on my website;
- communicate with me using my business email address; or
- otherwise provide information to me in connection with my services.
Appointments, client information and online consultations are managed through HealthBank, a third-party practice management and telehealth platform.
3. How I use your personal information
I may use your personal information to:
- provide naturopathy services and online consultations;
- understand your health history and develop appropriate care recommendations;
- communicate with you about your consultations and care;
- manage appointments and bookings;
- process payments;
- maintain accurate client and health records;
- respond to enquiries;
- comply with legal and professional obligations; and
- manage and improve the operation of Samantha Atherton Naturopathy.
I do not use your personal information for advertising or targeted marketing.
4. Website analytics
My website uses Google Analytics to understand how visitors use my website and to measure website performance.
Google Analytics may collect information about website usage, including information relating to users, sessions, approximate location, and browser and device information.
I use Google Analytics solely for measuring and improving website performance.
I do not use Google Analytics for advertising, targeted advertising, remarketing or advertising profiling. Google Signals and Google Analytics advertising features are not enabled for my website.
I do not intentionally send health information or other sensitive personal information to Google Analytics.
5. Website contact forms
My website is operated using WordPress.com and includes a contact form.
Information submitted through the contact form may include your name, email address and any information you choose to include in your message.
I use this information to respond to your enquiry and communicate with you about my services where appropriate.
Please avoid including detailed health information in a general website contact form. Health information should be provided through the appropriate client or consultation process where possible.
6. Disclosure of your personal information
I do not sell your personal information.
Where reasonably necessary to provide my services or operate Samantha Atherton Naturopathy, your personal information may be handled by trusted third-party service providers, including:
- My Appointments, for appointment management, client information, payment processing and online telehealth consultations;
- Google Workspace, for business email and related business communication services;
- Google Analytics, for website performance measurement; and
- WordPress.com, for the operation and hosting of my website.
Some third-party providers I use may be located outside Australia or may process information overseas. Where applicable, I take reasonable steps to manage personal information in accordance with Australian privacy obligations.
I may also disclose personal information where required or authorised by law, or where necessary to address a serious threat to a person’s life, health or safety.
7. Online consultations
I provide naturopathy consultations online using telehealth technology through My Appointments.
I take reasonable steps to protect the privacy and security of information shared during online consultations. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You are responsible for taking reasonable steps to protect your own privacy during an online consultation, including choosing a private location and using a secure internet connection where possible.
Online consultations are not appropriate for medical emergencies. If you require urgent medical assistance, please contact emergency services or attend your nearest emergency department.
8. How I store and protect your information
I take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
I limit access to personal information to what is reasonably necessary for the operation of Samantha Atherton Naturopathy and use appropriate administrative and technical safeguards.
Personal information is retained only for as long as reasonably required for the purposes for which it was collected, or as required by applicable legal obligations. Where information is no longer required, I take reasonable steps to destroy or de-identify it, subject to any legal requirements to retain the information.
9. Accessing and correcting your information
You may request access to the personal information I hold about you, including your health information.
You may also request that your personal information be corrected if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact me using the details below. I will respond within a reasonable period and in accordance with applicable privacy laws.
10. Privacy complaints
If you have a concern about how I have handled your personal information, I encourage you to contact me first so I can try to resolve the issue.
Please contact me using the details below.
I will investigate your complaint and respond within a reasonable period.
If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC) about your privacy concern.
11. Contact
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Samantha Atherton Naturopathy
Email: [
Location: South Australia, Australia
12. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, services or privacy obligations.
The most current version will be published on this website.